The partnership
Leadership wanted more than scores. A yearly survey could say engagement had moved, but not why, or what each department needed next.
And on a production floor where nearly half the team would choose to answer in Spanish, a written survey in one language would have missed a lot of them.
How Arbor helped
Arbor ran a company-wide baseline, then moved to continuous listening. Everyone took a short voice interview in the language they chose, and 45% chose Spanish.
Every answer was analyzed as it came in, so leadership got themes by department and a recommended action for each, not a spreadsheet of ratings.
What changed
- 01
Year over year
Nearly every metric moved up
Manager feedback, career development and recognition all improved, and 12 of 15 engagement metrics rose on the year before.
- 02
Department view
One department became the model
Results broke out by department, so leadership could see where engagement was strongest and what the others could borrow from it.
- 03
In their own words
Insights that drove action
Spoken answers explained the scores, so each theme arrived with a reason behind it and a clear next step.
What came back
Collaboration
48%
of ideas for working better across departments came down to getting the same information at the same time.
Standardize the shift-to-shift handoff
Belonging
1 in 3
named clearer communication as the one thing that would help them feel connected.
Brief the line before the shift starts
Growth
46%
named a certification or specific training as what would help them grow most.
Publish a certification path per role
“It didn’t feel like a survey rollout. It felt like someone finally listened to our people and came back with a plan.”
Why it worked
- Themes, not just data
- Every spoken answer came back as a short list of themes, by department.
- Actions, not just findings
- Each theme came with a recommended next step leadership could assign.
- Over 60 languages
- People answered in the language they think in. 45% chose Spanish.
- A baseline for progress
- The first study set the mark, so every round after shows what moved.